As customers, it is a good deal, because they can get their prescriptions early or get time reimbusements. What about pharmacists? Can they survive in retail pharmacy? or have lots of troubles? Most customers or patients may think pharmacists can fill the prescription and complete everything within few minutes like Rx prescried. Indeed, somone do not even understand why pharmacists need the doctorate degree for filling the presciptions. Well, if we fill the prescriptions only, the prescription will be realy in few minutes.
However, we are not just a filling technician only, but to be a healthcare profession. out job and goal is to reduce med. eeror and care patients with healthcare knowledge. one of my fridnes, who is a pharmacist in Rite Aid, has stress about this issue in real life, because patients complain to the suprevisor if it's delayed. Pharmacists are busy with checking med, taking phone orger, counseling patients like multitasking. they don't even have time to sit and eat in the store. I don't know how they can handle thier all works within limited time. it may worsen to make mistatkes or med errors.
Here is a link that I found the same issue how pharmacist think this situation and how they react.
http://www.theangrypharmacist.com/archives/2011/03/be-a-dick-get-a-gift-card.html
Hello Sohee,
ReplyDeleteI think that the 15 minute guarantee for a prescription is NOT a good idea. This puts a lot of stress on the pharmacist and it makes our profession look really bad. By saying that we can have every prescription ready in 15 minutes or less means that we are trying to perform our professional duties like fast food restaurants. I definitely think that medication errors will increase and people may get hurt in the process. By giving the incentive of a $5 gift card, we are basically encouraging patients/customers to hound us to fill their prescriptions faster. The pressure that is put on the pharmacist will cause him/her to feel stressed and unhappy about their job. People need to realize that Pharmacists work hard to earn their degrees and that we have a lot of knowledge. Rite Aid is only making the profession of pharmacy look bad by making pharmacy seem like a fast food chain. I am totally against this idea of rewarding people to complain about how fast or slow their prescription takes to fill. People should just be patient and let the pharmacist do his/her job to decrease medication errors and to counsel them on how to properly take their medications. I can go on forever about this, but I'll save it for another day. Great topic!!
-Sandy Truong